Services : Repair

All hardware returned to KCell will undergo full restoration of functionality including:

• Applying any modifications required to bring the unit up to the applicable current revision levels
• Cleaning
• Cosmetic work
• Full functionality and safety test
• Calibration if required
• QA & Soak
• Packing and storage 
• Dispatch to customers’ designated locations and Service Partners

Repair Centre Contracts will provide the following performance guarantees:

• 10 working days turnaround of equipment repairs or a suitable replacement will be made available
• All equipment will be inspected, the fault diagnosed and repaired wherever possible
• All equipment will be modified to the latest known standard and KCell will endeavour to ensure that OEM (Original Equipment Manufacturer) modification notices are communicated to KCell
• All equipment will be cleaned to general cosmetic standard
• All equipment will be passed through a soak (simulated operational/functional routine) and test facility of no less than 48hrs
• All repairs will be made with new or reconditioned components to ensure MTBFs (Mean Time Between Failure) are maintained
• All equipment returned to the customer and found to have failed without being installed (Dead On Arrival) at the client’s premises will be repaired FOC (Free of Charge)
• Statistical information from repairs will be used to “improve” the MTBFs of equipment wherever possible by implementing engineering modifications

Refurbishment

• 10 working days or as agreed by customer

Modifications

• 10 working days or as agreed by customer

Go to Top