Services : Help Desk and Support

• 365 days of the year

• 08:00 hrs to 00:30 hrs first line and technical remote software support

• Software SLAs to include priority 1 to 7 resolution timing

• 09:00 hrs to 22:00 hrs 3^rd line field engineering “swap out” support

• Hardware SLAs to include 4hrs, 8 hrs and next day time to fix

• Statistical reporting

• Proactive fault analysis to reduce call rates